Technical Maintenance

Four disciplines, each with our own specialized technicians. Electrical systems: switchboards, low and medium voltage installations, lighting, generators and UPS systems. Plumbing and sanitation: potable water, sewer and stormwater networks, pumps, storage tanks, water heaters and general sanitary fittings. Building envelope maintenance: painting, sealing, waterproofing, joinery, flooring, ceilings and exterior spaces. Generators: tuning, periodic maintenance and operation of the units and their automatic transfer systems, to ensure energy continuity. Covering all four with the same team avoids coordinating several vendors for tasks that are often interconnected, such as an electrical fault that stops a sanitary pump. Climate control (HVAC) is contracted as a separate specialized service and is integrated with general technical maintenance under a single contract when the client requires it.

URBANARC keeps a permanent on-call team for emergencies, active 24 hours a day, 365 days a year, with a response time of under 2 hours for critical incidents. Office hours are Monday to Friday, 9 am to 6 pm, but the on-call team operates outside those hours. Corrective incidents are managed through a ticketing system: the request is logged, assigned to an in-house technician from the relevant discipline, tracked through to resolution and closed with a final intervention report. When a failure compromises the building's operation, for example an outage on a main switchboard or a leak in the water network, the priority is to restore operation and then document the cause. Everything is recorded in the technical history with full traceability, so recurring emergencies are detected and feed back into the preventive plan.

Yes, but as the exception and under our supervision. The bulk of the maintenance is carried out by our own technicians, specialized across multiple disciplines: electrical, plumbing, building envelope and generators. When an intervention requires expertise beyond the in-house team, for example work on a unit that calls for the manufacturer's official service, we manage qualified external contractors and supervise their work as part of the comprehensive service. For the client this is seamless: there is still a single point of contact, the contractor's work is logged in the same technical history with full traceability, and URBANARC coordinates and controls the execution. This management of specialized contractors is listed among the service's key benefits, and it spares the building's administration from having to find, hire and oversee contractors on its own.

It's a schedule that defines, for each technical discipline in the building, which tasks are performed, how often, who is responsible, what materials they require and what the estimated budget is. It is designed from an initial technical audit in which we inspect all installations (electrical, plumbing, building envelope and generators) to identify their current condition, potential risks and immediate intervention needs. The difference from one-off repairs after a failure is that a structured plan anticipates predictable wear: for example, periodic inspection of switchboards, pumps and storage tanks, or tuning a generator before an automatic transfer fails. The measurable result is a reduction in unscheduled downtime. The plan is not static: it is adjusted with the information generated by every intervention logged in the technical history.

Yes. Every intervention, preventive or corrective, is documented in a technical history with full traceability, available to the client for review and audit. For corrective incidents, the ticketing system logs the request, its assignment, resolution tracking and a final closure report. For preventive tasks, compliance with the schedule per discipline is documented. Beyond per-intervention traceability, URBANARC delivers periodic reports on the condition of the facilities, intervention history and performance metrics, which are part of the value proposition across all its services. This history is also the foundation for asset management: failure data, frequency and accumulated repair cost per unit feed the criticality indexes that make it possible to plan replacements on technical grounds instead of reacting to the next failure.