Facility management for shopping centers

The first step is to define shared installations and the systems belonging to each retail unit. This distinction matters for HVAC, lighting, restrooms, access and incident response.

Site inspections identify the busiest areas and the points where a loss of service affects visitors or occupants. The plan should connect these areas with tasks, frequencies and responsible teams.

The disciplines are coordinated to reduce interference between tasks. After a repair, for example, an area may need cleaning and coordination with the operations team before it can reopen.

• HVAC and ventilation maintenance based on the installed equipment.
• Shared electrical, plumbing and building components.
• Cleaning of circulation routes, restrooms and shared spaces.
• CCTV and access control at points defined by management.

Opening and closing times, weekends and events change service requirements. Scheduled tasks need to consider visitor volumes and temporary restrictions, as well as the permits required for each activity.

Work affecting circulation or services is communicated in advance. An incident reporting process helps distinguish tasks needing immediate attention from recommendations that can be scheduled for a later work window.

Provide the location, shared floor area, opening hours, number of access points and systems to include. Specify which tasks are managed by tenants and which are the building’s responsibility.

URBANARC assesses commercial facilities in CABA and Greater Buenos Aires through a defined service scope. Staffing, supplies, frequencies, corrective maintenance and exceptional work must be identified so proposals can be compared consistently.